What creative production services does Northshore Creative offer?

Northshore Creative typically supports projects across creative, production, design, video, and media, so the scope can cover everything from concept development to final delivery. The exact mix depends on the brief, but it often includes planning, visual design, filming, editing, motion assets, and adapted versions for different channels.

What is usually included in a project with Northshore Creative?

A typical project includes a clear creative direction, agreed deliverables, and the production work needed to bring the idea to life in a practical way. Depending on the brief, that may also include scripting, design frames, shoot coordination, post-production, and file preparation for web, social, or presentation use.

How do you price creative production projects, and what does a quote usually include?

Quotes are usually based on the scope of work, the number of deliverables, and how much planning, design, filming, or editing is needed. A typical quote will outline the main production stages, usage or licensing where relevant, and any third-party costs such as locations, talent, props, or specialist kit.

What can affect the final cost of a video, design, or media project?

Cost is often influenced by the project length, turnaround time, level of creative development, and whether the work needs studio time, location shoots, motion graphics, or multiple rounds of amendments. If the brief changes after the quote is agreed, we would normally review the scope and update the fee so everything stays clear before work continues.

How do I get started with Northshore Creative?

The easiest way to begin is to send a short message with your project idea, deadlines, and any reference material you already have. From there, we can review the brief, ask a few practical questions, and outline the next steps for creative, production, design, video, or media work.

Northshore Creative

Northshore Creative Production Ltd

These Terms of Service govern the provision of creative production services by Northshore Creative Production Ltd ("we", "us", "our") to clients, customers, and users ("you", "your"). By engaging our services, requesting a quotation, signing a proposal, paying an invoice, or otherwise instructing us to commence work, you agree to be bound by these Terms of Service.

1. Introduction and acceptance of terms

These Terms of Service form a legally binding agreement between you and Northshore Creative Production Ltd in relation to our creative production services. If you do not agree to these Terms of Service, you must not use our services or instruct us to carry out any work.

These Terms apply together with any proposal, statement of work, estimate, quotation, project brief, or other written agreement issued by Northshore Creative Production Ltd. If there is any inconsistency, the specific written agreement for the relevant project will prevail unless expressly stated otherwise.

We may update these Terms from time to time. The version in force at the time you instruct us will apply to that engagement unless we agree otherwise in writing.

2. Scope of services

Northshore Creative Production Ltd provides creative and production services, which may include, without limitation:

Brand identity design
Video production and editing
Motion graphics and animation
Photography and art direction
Campaign concept development
Social media content production
Print and digital asset design

The exact scope, deliverables, timelines, formats, and specifications for each project will be agreed in writing. Any work outside the agreed scope may be treated as additional services and charged separately.

We will use reasonable skill and care in performing the services, but we do not guarantee that any specific commercial, marketing, audience, or performance outcome will be achieved.

3. User obligations and responsibilities

You agree to:

Provide accurate, complete, and timely information, materials, approvals, and feedback necessary for us to perform the services;
Ensure that any content, images, footage, music, copy, logos, trademarks, and other materials you supply are lawful for us to use and do not infringe any third-party rights;
Obtain all permissions, consents, licences, releases, and approvals required for the project, including model releases, location permissions, and usage rights, unless we have expressly agreed in writing to obtain them on your behalf;
Review and approve deliverables promptly and notify us of any errors or concerns within a reasonable time;
Comply with all applicable laws and regulations in connection with your use of our deliverables;
Not use our services or deliverables for unlawful, defamatory, misleading, harmful, or infringing purposes.

You are responsible for the final review and approval of all content before publication, broadcast, printing, or distribution. Where you request us to proceed without a final approval, you accept responsibility for the resulting deliverables.

4. Payment terms and conditions

Fees will be as set out in our quotation, proposal, estimate, or invoice. Unless otherwise agreed in writing:

All fees are exclusive of VAT and any other applicable taxes, which will be added where required;
A deposit or upfront payment may be required before work commences;
Invoices are payable within the period stated on the invoice, or if no period is stated, within 14 days of the invoice date;
We may suspend work if any invoice remains unpaid after the due date;
Late payments may incur interest and reasonable recovery costs to the extent permitted by applicable law;
Any third-party costs, such as stock licensing, printing, travel, accommodation, contractors, or specialist software, will be charged to you unless expressly included in our quoted fee.

Estimates are based on the information available at the time of quotation. If the project brief changes, or if delays are caused by missing information, late approvals, or revised instructions, we may adjust fees and deadlines accordingly.

5. Cancellation and refund policy

You may cancel a project by giving written notice to Northshore Creative Production Ltd. Cancellation charges may apply depending on the stage of the project and the work completed or committed to date.

Unless otherwise agreed in writing:

Deposits are non-refundable, except where required by applicable law;
Work already completed, scheduled, or subcontracted will be invoiced in full on cancellation;
Any non-cancellable third-party costs remain payable by you;
If we cancel a project for a material reason, we will refund any unearned fees for work not performed, less any costs already incurred.

Because creative services are bespoke and often commenced immediately after instruction, refunds are generally limited to amounts for services not yet performed. We do not provide refunds for subjective dissatisfaction where the deliverables conform to the agreed brief, scope, and specifications.

6. Liability limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the foregoing, Northshore Creative Production Ltd will not be liable for:

Any indirect, incidental, special, or consequential loss or damage;
Loss of profit, revenue, business, goodwill, or anticipated savings;
Loss arising from your failure to provide accurate instructions, materials, approvals, or access;
Any third-party claims arising from materials supplied or approved by you;
Delays caused by third parties, suppliers, platforms, or circumstances beyond our reasonable control;
Any use of deliverables after they have been modified by you or a third party without our approval.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any project or these Terms shall be limited to the total fees paid by you to Northshore Creative Production Ltd for the specific services giving rise to the claim.

7. Intellectual property rights

Unless otherwise agreed in writing, all pre-existing intellectual property, working methods, tools, templates, software, know-how, and techniques used by Northshore Creative Production Ltd remain our property or the property of our licensors.

Upon full payment of all amounts due, and subject to any third-party rights and licence restrictions, you will receive the rights expressly stated in the relevant project agreement. If no specific transfer is stated, we grant you a non-exclusive licence to use the final approved deliverables for the intended purpose agreed in the project brief.

You acknowledge that:

Raw files, project files, source files, working files, and editable files are not automatically included unless expressly agreed in writing;
Third-party materials incorporated into deliverables may be subject to separate licence terms;
We may retain copies of deliverables and working materials for archival, legal, and portfolio purposes, subject to confidentiality obligations;
We may display completed work in our portfolio, website, showreels, award entries, and marketing materials unless you notify us in writing that confidentiality restrictions apply.

You warrant that any materials you provide to us do not infringe the intellectual property rights of any third party and that you have all necessary rights to authorise us to use them.

8. Data protection and privacy

Northshore Creative Production Ltd will handle personal data in accordance with applicable data protection and privacy laws. We will process personal data only as necessary to provide our services, manage our client relationship, maintain records, and comply with legal obligations.

Where we process personal data on your behalf, you agree to provide all required privacy notices, consents, and lawful bases for processing. You remain responsible for ensuring that any personal data you share with us is collected and disclosed lawfully.

We may use trusted service providers, subcontractors, and cloud-based tools to deliver our services, provided they are subject to appropriate confidentiality and data protection safeguards.

Further details about how we handle personal information may be set out in a separate privacy notice, if provided. Where a separate data processing agreement is required for a project, the parties will enter into such agreement before processing begins.

9. Force majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to:

Act of God, fire, flood, storm, or other natural event;
War, terrorism, civil unrest, riot, or industrial action;
Power failure, internet outage, cyber incident, or telecommunications disruption;
Illness, injury, unavailability of key personnel, or transport disruption;
Failure of suppliers, platforms, software, or third-party services;
Government action, legal restriction, or public emergency.

If a force majeure event continues for a prolonged period, either party may suspend or terminate the affected project by written notice, and the parties will settle any fees for work completed and costs incurred up to the date of termination.

10. Changes to terms

Northshore Creative Production Ltd may revise these Terms from time to time to reflect changes in our services, legal requirements, business practices, or operational needs. The updated version will take effect when published or on the effective date stated in the revised Terms.

For ongoing projects, we will use reasonable efforts to notify you of material changes. If you continue to use our services after the updated Terms take effect, you will be deemed to have accepted the revised Terms to the extent permitted by law.

11. Applicable law and jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or any services provided by Northshore Creative Production Ltd, except where mandatory consumer law provides otherwise.

12. Contact information

If you have any questions about these Terms or require support regarding a project, you may contact Northshore Creative Production Ltd using the details below:

Company: Northshore Creative Production Ltd
Address: Northshore Creative, 2a St Peter's Square, Manchester, M2 3AE, UK
Email: [email protected]
Phone: +44 161 924 7583

13. Severability clause

If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect, and the validity and enforceability of the rest of these Terms shall not be affected.

By engaging the services of Northshore Creative Production Ltd, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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